1. How to cancel
When paid billing is enabled, cancel through account billing or the payment-provider customer portal shown there. If controls are unavailable, email billing@scope.cloud from the account email and identify the workspace and plan. Support may verify authority before changing an organisation's subscription.
2. Cancellation timing
Submit cancellation before the displayed renewal date. The confirmation must state whether cancellation takes effect immediately or at the end of the current paid period. Unless an immediate option is expressly chosen, recurring renewal stops and paid access continues until period end.
3. Trial cancellation
A trial that is stated to auto-convert must be cancelled before the conversion time shown in the trial confirmation to avoid the first charge. If no auto-conversion was disclosed, no charge should be taken merely because the trial ended.
4. Immediate cancellation
Immediate closure may be requested for security, duplicate accounts or where a statutory remedy applies. Immediate closure can remove access before the paid period ends and does not by itself create a refund right. The consequences must be confirmed before action.
5. Data access and export
Before access ends, workspace owners should use available export tools and remove integrations. After the end date, data access may be restricted. Deletion follows the Privacy Policy, backup rotation, legal retention and any enterprise agreement.
6. Consumers
UK consumers may have a 14-day right to cancel a distance contract. If a consumer expressly requests digital service during that period, a lawful deduction may apply for service supplied before cancellation; digital-content rules may differ where immediate supply and loss of cancellation right were expressly acknowledged. Mandatory rights are not affected.
7. Business customers
Business subscriptions cancel according to the displayed billing cycle or enterprise order. Consumer cooling-off rights do not apply. Amounts already due remain payable, subject to contractual service remedies and billing-error correction.
8. Confirmation and contact
A cancellation is complete when shown in the account or confirmed in writing. Keep the confirmation. Questions and cancellation support: billing@scope.cloud.